Peachy is dedicated to breaking down care barriers and revolutionizing wrinkle treatment through Preventative Botox, Prescription Retinoids, and Daily Use Sunscreen. Our commitment to transparent pricing, superior care quality, and scientifically-backed solutions drives our mission.

Peachy is seeking an Operations and Strategy Manager who is a dynamic and ambitious professional with a background in consulting and a passion for operations and analytics. The ideal candidate will thrive in a fast-paced, multi-unit service-based environment and play a pivotal role in supporting our rapidly growing business.

As a key member of our team, you will have the opportunity to identify and propose solutions to improve processes, optimize scheduling, and drive performance metrics across our studios located in NY, DC, IL, and TX. Your contributions will be instrumental in shaping the future growth and success of Peachy. The ideal candidate will have 1-2 years of experience in an operations or analyst role, bringing a blend of analytical expertise and strategic thinking to the table.

Reporting directly to our Director of Studio Operations, this role offers a unique opportunity to get hands-on experience in a variety of areas that impact our business. This position is hybrid, requiring 3 days per week at our corporate headquarters and/or Peachy Studios in New York, providing a dynamic and collaborative work environment where you can make a meaningful impact. If you are ready to take on new challenges, contribute to a vibrant team culture, and play a critical role in our growth journey, we invite you to apply for this exciting opportunity.

What You’ll Do:

• Studio Scheduling Optimization: Develop and implement schedules for both providers and studio experience staff, optimizing for specific metrics and operational targets, utilizing Legion and BLVD platforms for scheduling and monitoring.
• Data Analysis and Business Insights: Analyze scheduling data, KPIs, and operational metrics to drive decision-making and performance improvement. Collaborate with growth and operations partners to establish targets and algorithms for scheduling.
• Performance Monitoring and Reporting: Create and manage studio dashboards to track and communicate key performance indicators (KPIs) related to 4-wall performance, including but not limited to product sales, NPS, and brand standards scores.
• Project Management: Lead projects related to KPI improvement, operational enhancements, and new initiatives rollout. Collaborate with team leaders for continuous improvement and accountability.
• Studio Operations Oversight: Supervise studio transactions, assist with client escalation processes, and support the maintenance of brand standards and client experience.
• Facilities Management: Oversee facilities management processes and systems to decrease costs and ensure optimal facility conditions. Coordinate with property management, landlords, and vendors as needed.

Who You Are:

• Optimizes Processes - Identifies and creates processes that get work done into efficient workflows; Designs and seeks ways to improve processes that allows leadership to manage from a distance.
• Manages Complexity - Acquires and analyzes data from multiple sources to uncover root causes; Able to make sense of complex issues; Evaluates various solutions to make recommendations for the best way forward.
• Communicates Effectively - Delivers messages in a clear and concise manner; Attentively listens to others; Effective in a variety of settings: one-on-one, small and large groups, and among diverse position levels.
• Situational Adaptability - Seamlessly adapts in a fast paced, quickly changing environment effectively utilizing available resources; Picks up on situational cues and adjusts in the moment; Understands that different situations may call for different approaches depending on the circumstances.
• Tech Savvy - Readily learns and adopts new technologies. Experiments with, and applies learnings from a range of existing and new systems and technology to enhance organizational outcomes.
• Embodies our Core Values of Providing the Positive, Continually Raising the Bar, Earning & Keeping Trust, Being Client Obsessed, and Reveling in the Constraints.

What You Have:

• Bachelor’s degree in Business Administration or related field strongly preferred.
• 1-2 years experience working in a consulting firm is strongly preferred.
• 1-2 years experience in a business analytics, operations, or similar role including project management, data collection and analysis, process improvement, etc required.
• Experience working within a high growth, startup environment preferred.
• Experience supporting a multi-unit and/or multi-state service based company preferred.
• Experience with inventory management systems and/or timekeeping systems, and facilities management is preferred.
• Intermediate proficiency in Google Sheets and/or Excel - Comfortable using Google Sheets/Excel for organizing data, applying intermediate formulas, creating charts, and using Google Slides to develop visually appealing presentations with custom layouts and transitions required.
• Strong problem-solving and analytical skills, with a highly data-driven approach required.
• Ability to work with and analyze large datasets effectively required.
• Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously required.
• Strong communication and interpersonal skills, capable of working collaboratively with team leaders and staff required.
• Ability to be proactive, take initiative, and work independently with minimal supervision.
• Based in or able to commute to New York City, with the capacity to work in person a minimum of 3 days per week required.
• Minimum of 18 years old and eligible to work in the United States without sponsorship.

Pay & Perks:

• The target pay range for this role is $90,000-$115,000/year, plus up to 25% in an annual bonus based on company and individual performance. Peachy may pay more or less than the posted range based on factors including but not limited to: relevant experience, qualifications and location. This range may be modified in the future
• Health & Wellness Perks
• Employee discount for Peachy services and products
• 401K program participation after 90 days of employment

This position requires additional responsibilities not listed here and may change throughout employment.

By applying for this job, I agree to receive text (SMS) messages, including via autodialer, related to my application and, if I am hired, related to my employment and Peachy’s business. Standard messaging and data rates may apply. Text "STOP" at any time to cancel. I have read and agree to be bound by Peachy’s Privacy Policy, which can be found here: https://peachystudio.com/pages/privacy-policy

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