Find a job you'll love

Head of Studio Operations

Peachy

Peachy

Operations
New York, NY, USA
Posted on Thursday, July 4, 2024

Peachy’s mission is to clear care barriers and make wrinkle treatment more accessible than it’s ever been through Preventative Botox, Prescription Retinoids, and Daily Use Sunscreen. Our approach? Transparent pricing, unmatched quality of care and solutions backed by science. Plain and simple.

Peachy is dedicated to breaking down care barriers and revolutionizing wrinkle treatment through Preventative Botox, Prescription Retinoids, and Daily Use Sunscreen. Our commitment to transparent pricing, superior care quality, and scientifically-backed solutions drives our mission.

Peachy is seeking a Head of Studio Operations to lead and optimize the operational strategy, processes, and people management across our multi-state studios. This pivotal role involves developing engaging training materials and live training for new hires, managing day-to-day operations through Lead Nurse Practitioners and Assistant Studio Managers, and implementing standard operating procedures (SOPs) to enhance efficiency and client experience. The ideal candidate will have direct experience in people management and developing processes in fast-growing, multi-unit expansion companies, preferably within beauty or healthcare services.

What You’ll Do:

Process and Quality Control:

  • Develop and implement processes for the full stack of studio experience, with emphasis on scalability.
  • Standardize operations across all studios to ensure consistent delivery of exceptional client experiences.
  • Continuously evaluate and improve operational processes to drive efficiency and effectiveness, ensuring standard of excellence is met or exceeded.

Operational Leadership:

  • Oversee field operations strategy and execution across all Peachy studios.
  • Directly manage studio teams to ensure optimal studio performance.
  • Implement and monitor key performance indicators (KPIs) to track studio success and identify areas for improvement.

Training and Development:

  • Develop comprehensive training programs and materials for new hires.
  • Conduct engaging live training sessions to onboard new employees and enhance ongoing staff development.
  • Foster a culture of continuous learning and professional growth within the organization.

People Management:

  • Address people-related topics including employee relations, performance management, and conflict resolution.
  • Promote a positive and inclusive workplace culture aligned with Peachy’s core values.
  • Ensure compliance with all HR policies and procedures.

Cross-Functional Collaboration:

  • Partner with senior leadership, HR, finance, and other departments to align operational strategies with company goals.
  • Support the integration of new studios into the existing operational framework.
  • Provide regular updates and insights on field operations to executive leadership.

Who You Are:

  • Experienced Leader: 8+ years of experience in a similar role within a high growth, multi-unit/multi-state organization, preferably in beauty or healthcare services.
  • People-Centric Manager: Proven track record in managing and developing teams, with strong skills in people management and employee relations.
  • Training Expert: Experience in creating compelling training materials and conducting live training sessions.
  • Process-Oriented: Strong background in developing and implementing SOPs to streamline operations and enhance efficiency.
  • Analytical Thinker: Ability to analyze data and KPIs to drive decision-making and performance improvement.
  • Effective Communicator: Excellent verbal and written communication skills, with the ability to present information clearly and concisely.
  • Collaborative Leader: Strong interpersonal skills with the ability to work effectively across different teams and stakeholders.
  • Adaptable: Ability to thrive in a fast-paced, quickly changing environment, and seamlessly adapt to new challenges and opportunities.
  • Tech Savvy: Proficient in using operational and HR software tools.
  • Embodies our Core Values of Providing the Positive, Continually Raising the Bar, Earning & Keeping Trust, Being Client Obsessed, and Reveling in the Constraints.

What You Have:

  • Bachelor's degree in Business Administration or a related field.
  • 8+ years of relevant experience in field operations management.
  • Experience working within a high growth, startup environment preferred.
  • Strong problem-solving and analytical skills.
  • Excellent organizational and time management skills.
  • Ability to be proactive, take initiative, and work independently with minimal supervision.
  • Based in or able to commute to New York City, with the capacity to work in person a minimum of 3 days per week.
  • Ability to travel up to 10% of the time to Peachy locations across the US.

Pay & Perks:

  • The target pay range for this role is $160,000-$190,000/year, plus up to 30% in an annual bonus based on company and individual performance. Peachy may pay more or less than the posted range based on factors including but not limited to relevant experience, qualifications, and location. This range may be modified in the future.
  • Health & Wellness Perks including comprehensive options for medical, dental, vision, and more.
  • Complimentary quarterly wrinkle treatment and retinoid.
  • Employee discount for Peachy services and products.
  • 401K program participation with up to 4% company match after 90 days of employment.

This position requires additional responsibilities not listed here and may change throughout employment.

By applying for this job, I agree to receive text (SMS) messages, including via autodialer, related to my application and, if I am hired, related to my employment and Peachy’s business. Standard messaging and data rates may apply. Text "STOP" at any time to cancel. I have read and agree to be bound by Peachy’s Privacy Policy, which can be found here: [Peachy's Privacy Policy](https://peachystudio.com/pages/privacy-policy).

#LI-Hybrid

Peachy is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law. In addition, the Company complies with applicable state and local laws governing non discrimination in employment in every jurisdiction in which it maintains facilities. The Company also provides reasonable accommodation to qualified individuals with disabilities, pregnant individuals, and individuals with sincerely held religious beliefs, in accordance with applicable laws.

Alert: We are aware of a scam whereby imposters are posing as employees from Peachy. Be aware of anyone requesting financial or personal information. At Peachy, we take pride in creating a best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job related communication mentioning Peachy, let us know by contacting us at jobs@peachystudio.com.

Information for Recruiters: Peachy only accepts resumes directly from candidates. Peachy does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.

Pursuance to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.